1. How long does order processing take?
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking details.
2. How long does shipping take?
We offer standard shipping.
- U.S. orders typically arrive within 3–4 business days after processing.
- International delivery times vary by destination and local customs procedures.
3. Where do you ship, and is shipping free?
Luma Skincare ships worldwide.
- United States:
All U.S. orders qualify for FREE standard shipping. - International Orders:
Shipping fees are calculated and applied at checkout based on your location.
4. Can I change or cancel my order?
Orders may be changed or canceled within 12 hours of purchase. Please contact us as soon as possible at lumaskinc@mail.com, and we’ll do our best to assist you.
5. What is your Golden Guarantee refund policy?
We proudly offer our Golden Guarantee on single Glow Kit purchases.
If you’re not satisfied, you may request a full refund within 60 days of delivery.
To qualify:
- The purchase must be one (1) single kit
- You must leave an honest review
- The review must include clear photos of the product or your skin
Once approved, your refund will be issued to your original payment method.
6. Do bundle purchases qualify for the Golden Guarantee?
No,the Golden Guarantee applies only to single kit purchases. Bundles and promotional sets are not eligible for refunds.
7. How do I request a refund?
To begin a refund request, email lumaskinc@mail.com with:
- Your order number
- Your review (including photos)
- A brief explanation of your experience
Our support team will guide you through the process.
8. What skin types is Luma Skincare suitable for?
Luma products are designed for all skin types, including normal, oily, combination, and dry skin. If you have sensitive skin, we recommend performing a patch test before full use.
9. Are your products clean and safe?
Yes, Luma Skincare focuses on clean, minimalist formulas, made without unnecessary fillers. Our products are designed to be gentle, effective, and suitable for daily use.
10. How do I use the Luma Glow Kit?
Our routine is intentionally simple:
- Glow Night: Use the exfoliating toner in the evening to help renew and brighten skin
- Protect Day: Apply our mineral sunscreen every morning as the final step
Full instructions are included with every order.
11. Can I use Luma products with other skincare brands?
Yes, Luma products are designed to integrate seamlessly into most skincare routines. We recommend avoiding the simultaneous use of strong actives (such as retinoids or exfoliating acids) unless advised by a skincare professional.
12. How can I contact Luma Skincare?
The fastest and best way to reach us is by email:
📧 lumaskinc@mail.com
We typically respond within 24–48 business hours.
13. Do you offer promotions or discounts?
Yes! We occasionally offer exclusive promotions and early access to special offers. Subscribe to our email list to stay informed.
14. Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
15. I still did not find an answer to my question?
“Renew at night, Protect by day.”