Refund policy

Refund & Return Policy

At Luma Skincare, customer satisfaction is at the heart of what we do. While we do not accept physical returns, we proudly offer our Golden Guarantee to ensure you can shop with confidence.

Returns

Due to the nature of skincare products and for hygiene and safety reasons, we do not accept returns on any items.

Golden Guarantee – 30-Day Money-Back Guarantee

We stand behind our products and want you to love your results. That’s why we offer our Golden Guarantee, which provides a full refund under the conditions outlined below.

Eligibility

  • The Golden Guarantee applies only to single Glow Kit purchases

  • Bundles, multi-kits, and promotional sets are not eligible for refunds

  • Refund requests must be made within 30 days of the original purchase date

  • Refunds are available even if you did not like the product, for any reason

How to Request a Refund

To begin the refund process, please email lumaskinc@mail.com with the following information:

  • Your order number

  • A brief explanation of your experience

  • A review of the product, including clear photos

Once your request is received, our support team will review your submission and guide you through the next steps.

Refund Processing

  • Approved refunds will be issued to the original payment method

  • A processing fee will be deducted from the refunded amount

  • Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider

  • If more than 15 business days have passed since we’ve approved your return, please contact us at lumaskinc@gmail.com.

Order Changes & Cancellations

Orders may be changed or canceled within 12 hours of purchase.

To request a change or cancellation, please contact us as soon as possible at lumaskinc@mail.com. While we will do our best to accommodate your request, please note:

  • A processing fee will apply and will be deducted from the refund amount

  • Orders that have already been processed or shipped cannot be canceled

  • If more than 15 business days have passed since we’ve approved your return, please contact us at lumaskinc@gmail.com.

Additional Notes

  • Luma Skincare reserves the right to refuse refund requests that do not meet the eligibility requirements outlined above

  • Abuse of the Golden Guarantee may result in future refund requests being denied

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

If you have any questions regarding this policy, please reach out to our support team:

Email: lumaskinc@mail.com