Shipping policy

Shipping Policy

At Luma Skincare, we are committed to delivering your skincare products safely and efficiently, no matter where you are in the world. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed during peak seasons or promotional periods may experience slight processing delays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Times

United States

  • FREE standard shipping on all U.S. orders

  • Estimated delivery time: 3–4 business days after processing

International Orders

  • International shipping is available worldwide

  • Shipping fees are calculated and displayed at checkout based on your location and selected carrier

  • Estimated delivery times vary depending on destination, carrier, and local customs procedures

We partner with reliable carriers such as DHL, FedEx, and USPS to ensure dependable delivery service.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing tracking details. Please allow up to 24 hours for tracking information to update after shipment.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s regulations. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Luma Skincare is not responsible for delays caused by customs processing.

Delivery Delays

Delivery times are estimates and may be affected by factors beyond our control, including but not limited to:

  • Carrier delays

  • Weather conditions

  • Customs clearance procedures

We appreciate your patience should any unexpected delays occur.

Incorrect or Incomplete Addresses

Please ensure that all shipping information is accurate at checkout. Luma Skincare is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping addresses provided by the customer.

Additional shipping fees may apply for reshipment in such cases.

Lost, Stolen, or Damaged Packages

Luma Skincare is not responsible for lost or stolen packages once marked as delivered by the carrier. If your order arrives damaged or with missing items, please contact us within 7 days of delivery so we can assist you.

Shipping Restrictions

Some products may be restricted from shipping to certain countries due to local regulations. If we are unable to ship an item to your location, you will be notified promptly.

Contact Us

If you have any questions about your order or this shipping policy, please contact us at:

Email: lumaskinc@gmail.com